Contact
A person reads every message. Email is the fastest way to reach us.
hello@puffsole.com. We answer within 24 hours, seven days a week.
Phone
Writing about an order?
Include your order number, and a photo if something arrived damaged or wrong. That is usually everything we need to put it right in one reply. Claims have to reach us within 30 days of delivery. See our Return and Refund Policy.
Please do not post anything back without asking first
Returns have to be authorised. Parcels sent to our registered office unannounced may not be accepted. Email us instead and we will tell you what to do.
Company details
Puffsole is a trading name of Charm Vibe Ltd, registered in England and Wales, company number 16759320.
Registered office: 27 Old Gloucester Street, London WC1N 3AX, United Kingdom
The registered office is an administrative address, not a warehouse or a returns address.
Or use the form below
Leave your email and we will reply to it directly.